Privacy Policy

Eurotraveller Hotels Privacy Policy

This privacy policy sets out how Eurotraveller Hotel Ltd uses and protects any information that you give Eurotraveller Hotel Limited when you use this website in hotel branches, over the phone or via email. Eurotraveller Hotel Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. Eurotraveller Hotel Limited may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Data this gathered about you are controlled by  Eurotraveller Hotel Ltd of which the headquarters are located at Eurotraveller Hotel, 194-202 Old Kent Road, London, SE1 5TY. 020 7740 5999- info@eurotravellerhotel.com .

What we collect

  • – We may collect the following information through out website, in branch, over the phone or email:
  • – Guest /Booker’s Name(s) Company / Booking Company Name
  • – Company Website & Company/ Individuals address
  • – Tax/ Vat Number
  • – Activities on website/ in branch and behaviour, including session duration, Frequency of visit, session information, data and time of visit
  • – Information on pass correspondence with customer
  • – Booking History
  • – Debit/ Credit card/ details
  • – Identification- Passport, Driver’s license, Photo Work ID
  • – Guest requests/Disability requests
  • – Information from surveys/ offers
  • – Gender

Other than disability & Gender information, we do not collect other special categories of Personal Data about you.

If you fail to provide personal data

Where we need to collected personal data by law, or under the terms of contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter with you (for example hotel rooms, goods purchased or services). In this case, we may cancel a product or service you have with us, but we will notify you if this is the case at the time.

How is your personal data collected?

  • – Direct interaction. You may give us your identity, contact information, financial data, and any of the above data we collect by post, phone, email, our website, in person at our physical branch locations.
  • – Making an enquiry or booking with us phone, post, email our website, in branch.
  • – Opting in to email marketing/ Newsletters/ Offers
  • – Ezee reservation (NFS Group Company) Booking engine linked to our website
  • – Guest feedback surveys via online or in branch
  • – We receive booking, requests, feedback or information about guest from third party sources. This may contain your personal data.

Third party sources including Online Travel Agencies (OTA’s) & Google Analytic.

  • – Google Analytic is owned by Google based outside of the EU
  • – OTA’s Include- Booking.com, Laterooms, Tourico Hoildays, Agoda, HRS, Expedia,   Trip Advisor, Odegio
  • – Advertising networks such as Facebook, twitter, google
  • – Search engine provides
  • Contact, Financial and Transaction Data from Providers of technical, payment and delivery services.

How we use your personal data?
We will only use your personal data when the law allows us to. Most Commonly we use your personal data in the following circumstances:

  • – We use the information to process bookings and payments, communicate with you about bookings, products, services and promotional offers, to update our records and recommend products and services that may be of interest to you. We may contact you to ask about your experience using the hotels and services as a part of continual programme of customer service improvement.
  • – To send you details of your new, amended or cancelled booking via email
  • – To provide you with request information or correspondence you may make via and enquiry.
  • – To send reminder emails about upcoming bookings and information regarding your booking.
  • – Credit/Debit card details collected are used to secure and confirm your reservation, product or services required. To pay for the room, services and or products. To be used in the event of a ‘no-show’ or cancellation of booking after the cancellation period. Payment may be take from the card details at the time of booking or before arrival if stated at the time of booking for example Advance purchase/ Non-refundable Rooms.
  • – The details we have collected about you along with payment details may be used to charge for incidentals or damages that may be caused by you or any persons residing with or visiting you whilst at any of our hotel branches. Your personal details may be passed on to law enforcement authorities.
  • – Your personal data, Photo Identification & Gender details are used to Identify who you are to be used as a part of a verification process, so we know that room & information is used/given to the right person. If is also used in the event of emergency situations, such as medical or health and safety related scenario. It is also used to verify you are over 18 years of age.
  • – Disability information you provide is used to optimise the service we give to make your stay more comfortable.

How the data is stored & protected?
Data is store on a cloud server by eZee Technosys PVT. LTD. Accessible via eZee reservation system. (please visit their website for their full privacy policy)

  • – Our information is store behind a software firewall and Antivirus. Our Network is scan by Security Metrics as part of PCI DSS compliance.
  • – Web browsers used by our systems are monitored by our antivirus and firewall software.
  • – Our website uses a Secure Socket Layer (SSL) throughout the website.
  • – Credit/Debit card details collected by the websites booking engine are store with eZee Techosys PVT. LTD and are accessible by the hotel using a Token system. This token only be used by authorised member of staff that require your details to process your reservation and for other outstanding services/ incidentals. The same applies for all OTA’s we hold contracts with (For OTA’s privacy policy, please visit their respective websites).
  • – Card details collected in branch/ telephone/email are stored in the eZee reservation cloud system. Only accessible by authorised staff members.
  • – Hard copy of data are stored in a secure storage accessible by authorised staff members. This is required by law to be keep for Tax purposes for up to 6 years. It also allows us to retrieve information about your stay to settle any disputes or invoice requests.
  • – Card data is deleted 72 hours after check-out from our software database. This allow us to settle any outstanding amount for the reservation, incidental or damaged during your stay.

Other personal data will be kept on our database should you have opted-in for marketing, newsletter and offers. It is also kept for us to identify returning guest to make booking quicker and to give you more optimised service for your needs.
 

Links to other websites, booking engine & third part OTA’s

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

The OTA’s that we are directly in contract with; booking.com, Expedia, HRS, Odegio, Laterooms, Agoda and Tourico have their own privacy policy, which complies with GDPR. The OTA will transfer your personal data provided them to make a booking at the selected Eurotraveller Hotel LTD branch.   We will use the data to create your booking our system and may take payment according to the booking terms for you expected arrival.

Our website uses, eZee booking engine to make your reservation. eZee booking engine will collect all the required personal data to create the booking and send it to the relevant hotel branch on our behalf. eZee Technosys PVT. Ltd have their own privacy policy which can be found on their website.

How we use your cookies?

A Cookie is a small file which ask permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, like and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps analyse data about web page traffic and improve our website to tailor it to customer needs. We only use information for statistical analysis purposes and then the data is removed from the system.  Google Analytics provided by Google Inc, is a service we use to record data from website users and activity on the website. This information is store by Google in the United States, who have their own privacy policy.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Full list of cookies we collect are listed at the bottom of this page.

*List of Cookies

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • – Whenever you are asked to fill in a form on the website, look for the box you can tick to indicated that you DO want the information to be used by hotel & it third part affliates for direct marketing purposes.
  • – If you have previously agreed to us using you personal information for direct market purpose, you may change your mind at any time by writing to or emailing us at: info@eurotravellerhotel.com
  • – We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. We will use your personal information obtained from our website, telephone, email, OTA’s & other third party affiliates for:, fraud checks(law enforcement and card processing companies), Charge back claims, incidental/ damage charges, license taxi services, health services and for safety.

‘Right to be forgotten’ and accessing your data

Your data is not the property of Eurotraveller Hotel LTD. You may request details of personal information which we hold about you under the DATA protection Act 1998. If you would like a copy of the information or would like your details we hold deleted, please write to info@eurotravellerhotel.com or Eurotraveller Hotel, 194-202 Old Kent Road, London, SE1 5TY at any time. Before we delete the details, however; we may need to contact you via telephone to verify your identity, in the interest of protecting your data. This request is free of charge. Please note, deleting data before and during your stay may result in your booking/stay/service/product terminated with immediate effect with no refund. Some data will still need to be kept thereafter as set out in this policy.

If you believe any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

What happens to data if you reject or fail to agree to this policy?

If you reject or fail to agree to this policy, we will delete your data from our system. If you wish to use and book from our website through OTA’s, email, telephone or in branch, your will have to re-submit the data, agree to this policy and our terms & conditions.

Cookies list

Google Analytics Cookies

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_utmv Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.
_utmv Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

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